Returns and Refund Policy
Thanks for shopping at Candle 'n Caleb!
If you are not entirely satisfied with your purchase with us, we're here to help.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it [no damages].
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
We do not accept return or exchange for International orders.
Candlencaleb willl not be held liable to any loss of items from the mailbox after the shipment had been declared "Delivered".
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your Paypal. You will receive the credit within a certain amount of days, depending on Paypal's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return & Exchange Address:
2671 Youngstown Road Warren Ohio 44484
Note: Once you are done shipping the item to us, please send us an e-mail with the tracking receipt. Thank you.
Any duties / custom fees are to be paid by the customer.
If you have any questions on how to return your item to us, contact us.